Twelve Business Development Officers (BDOs) from six (6) provincial administrations have completed a three-day Induction Training that was facilitated by the Independent Consumer and Competition Commission (ICCC) that commenced on Tuesday, 11th June, 2019.
The Induction Training is a milestone under a Memorandum of Understanding (MOU) between the ICCC and the six provincial administrations signed in 2017 namely Milne Bay, Morobe, Hela, Simbu, Madang and Manus.
ICCC Commissioner and Chief Executive Officer, Paulus Ain said the sole purpose of this MOU is to extend ICCC’s presence in these provinces as the starting point to ensure consumers are protected in relation to the prices, quality and reliability of goods and services as well as to ensure that markets are competitive, efficient and well informed.
“The Induction Training is to provide information and mechanism on how BDO’s perform ICCC’s roles and responsibilities.” Mr. Ain said.
“It is also important to provide BDOs an understanding of the roles and responsibilities in a transparent, accountable, professional and ethical manner when dealing with consumers and business houses in their respective provinces.”
Mr. Ain added that the Induction Training was also design to meet the BDOs expectations when undertaking the roles and responsibilities as per the MOU.
“The ICCC also formulated a BDOs’ Induction Handbook which contains procedures and process on how BDOs are required to perform ICCC’s roles and responsibilities and report to ICCC under a clear structural reporting framework.”
The key roles and responsibilities, amongst others, that the BDOs have been trained for include:
- Representing ICCC in any meetings in line with ICCC’s roles and responsibilities;
- Addressing consumer complaints and referring complaints to relevant government authorities should the complaints fall outside of ICCC’s jurisdiction;
- Conducting monthly price surveillance on declared goods such as rice, flour and sugar; and
- Conducting awareness and dissemination of information on PMV and Taxi fares, monthly fuel prices, interim and permanent banned products to stakeholders, traders and general public;
The twelve BDOs were each presented with a Certificate of Participation and were also issued identification cards and inspection vests that they can put on when conducting price surveillance, inspections and conducting awareness in their respective provinces.