Consumer Protection

The mission of the ICCC is to protect, educate, and empower consumers, while also promoting a level playing field for businesses. The Commission achieves this through various initiatives, including compliance monitoring, enforcement actions, trade measurement regulation, and product safety standards.

In consumer protection, the key functions of the ICCC are:

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To formulate and submit to the Minister policies in the interest of consumers.

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To Consider and examine and where necessary, advise the Minister on the consolidation or updating of legislation providing protection to the consumer in the areas of public health, trade and commerce, motor vehicles and motor vehicles insurance, price surveillance and control, services and such other areas may be required, and;

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To liaise with other Departments and other government agencies in matters relating to consumer protection legislation.

Other ICCC functions include:

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Creating awareness and promoting consumer rights and interests following the law,

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Conducting investigations and taking appropriate action concerning potential breaches of the consumer protection law,

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Monitoring consumer product safety by conducting market surveys and monitoring international developments,

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Issuing warning notices on potentially unsafe goods, developing consumer product and information standards, and introducing ‘interim’ bans and permanent bans on unsafe or potentially unsafe goods,

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Conducting product recalls on unsafe goods,

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Conduct marketplace surveys on pricing of declared goods and services and that the appropriate service standards are followed,

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Undertaking checks, and inspections of various weighting and measuring instruments used by the relevant industries (such as manufacturing, wholesaling and retailing, service, etc.) and,

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Monitoring the marketplace to ensure correct pricing of fuel and regulated services and the appropriate service standards are followed.